1. About this Policy
1.1 This Privacy Policy describes how FirstArt Innovations LLP, a limited liability partnership registered under the laws of India and its affiliates (“Pramit”, “we,” “us,” or “our”) collect, use, store, disclose, and protect personal information obtained through the Pramit website located at https://www.pramit.ai/. (“Website”).
1.2 Pramit operates an AI-powered technology platform through which it develops and provides technology solutions designed to streamline and automate business processes relating to international trade, customs, shipment and regulatory compliance.
1.3 By accessing or using the Website and voluntarily providing your personal information, you acknowledge that you have read and understood this Privacy Policy. We may collect, use, store, and otherwise process your personal information for the purposes described in this Privacy Policy, in accordance with applicable law. Where required under applicable law, we shall obtain your consent before processing such personal information.
1.4 This Privacy Policy applies solely to personal information collected through the Website. The collection, use, processing, storage, disclosure, and protection of customer data in connection with the Pramit AI platform and related services shall be governed by the applicable Master Services Agreement, Order Form, or other written agreement entered into with the relevant customer, together with applicable law.
2. Information We Collect and How We Use It
2.1 Information You Provide. We may collect personal information that you voluntarily provide when you use the Website, communicate with us, submit an online form, request a demonstration or pricing information, subscribe to communications, or otherwise interact with us. This information may include your name, email address, telephone number, company or organization name, correspondence, and any other information you choose to provide.
2.2 Information Collected Automatically. When you access or use the Website, we may automatically collect technical, device, and usage information, including your IP address, browser type and version, device type, operating system, pages visited, time spent on the Website, referring URLs, clickstream data, access dates and times, and information collected through cookies and similar tracking technologies. Please refer to our Cookies Policy for further information.
2.3 Contact and Service Requests. We may use your information to respond to inquiries and requests, provide information about our services, products, pricing, features, and capabilities, schedule demonstrations or consultations, and communicate with you regarding a potential business engagement.
2.4 Newsletters and Communications. Where you subscribe to newsletters or updates, we may use your information to send announcements, service updates, and other relevant communications and to manage your communication preferences. Where required by applicable law, we will obtain your consent before sending marketing communications, and you may unsubscribe or withdraw your consent at any time.
2.5 Website Operation, Security, and Improvement. We may use information to operate, maintain, secure, analyze, and improve the Website, enhance its functionality and user experience, monitor performance and usage trends, and detect, prevent, investigate, and address fraud, misuse, unauthorized access, security incidents, or other harmful activities.
2.6 Legal and Business Purposes. We may use information to comply with legal, regulatory, professional, contractual, and ethical obligations; respond to lawful requests; enforce our terms, agreements, and policies; protect our rights, property, safety, and legitimate business interests; and for any other purpose disclosed at the time of collection, with your consent, or as otherwise permitted by applicable law.
2.7 Customer Data and Services.
- (a) In connection with the provision of Pramit AI and its related services, we may collect, receive, process, store, and use data and documents provided by or on behalf of our customers, including trade-related information and personal information contained therein.
- (b) We may process Customer Data for the provision, operation, maintenance, and improvement of our services, including AI model training, development, and enhancement, as permitted under the applicable Master Services Agreement, Order Form, or other written agreement with the customer, and subject to applicable law.
- (c) We may engage third-party service providers, including cloud-hosting, technology, and AI service providers, to process Customer Data on our behalf, subject to applicable confidentiality, security, and data protection obligations.
- (d) The collection, use, processing, storage, disclosure, retention, and deletion of Customer Data in connection with Pramit AI and its related services shall be governed by the applicable Master Services Agreement, Order Form, or other written agreement entered into with the relevant customer, together with applicable law.
3. How we protect your Information
3.1 We take reasonable and appropriate measures to protect your personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction. We maintain technical, administrative, and organizational safeguards designed to protect personal information in accordance with applicable laws, our internal privacy and security practices, and the nature of the information we process.
3.2 We limit access to personal information to authorized personnel, service providers, and other parties who require such access for legitimate business purposes and who are subject to confidentiality obligations.
3.3 We require our service providers and other third parties who process personal information on our behalf to maintain appropriate safeguards and handle such information in accordance with applicable privacy and security requirements.
3.4 While we take reasonable steps to protect the personal information entrusted to us, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee the absolute security of your information and encourage you to take appropriate precautions when sharing information online.
3.5 We may disclose, share, or otherwise make available your information to third parties in the following circumstances:
- (a) to service providers, contractors, or vendors who support the operation, maintenance, security, or functionality of the Website or related online services;
- (b) where required by applicable law, regulation, court order, legal process, or governmental authority;
- (c) to protect or defend our rights, property, interests, or safety, as well as the rights, property, or safety of our clients, users, or third parties;
- (d) in connection with a merger, restructuring, acquisition, financing, sale, or other transfer of all or part of our business or assets; or
- (e) where you have provided your consent or otherwise directed us to disclose your information.
3.6 We maintain an information security programme designed to protect the confidentiality, integrity, and availability of personal information.
4. How long we store your Information
4.1 Retention of Information for Business and Legal Purposes. We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing services, responding to inquiries, maintaining business records, complying with legal, regulatory, professional, and contractual obligations, and protecting our legitimate business interests. We retain and dispose of personal information in accordance with applicable laws, our internal data retention practices, and appropriate security standards.
4.2 Secure Disposal of Information. Once personal information is no longer required for the purposes for which it was collected, or where retention is no longer necessary to satisfy legal or business requirements, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of such information in accordance with applicable requirements.
4.3 Request to delete your Personal Information. If you request the deletion of your personal information, we will review and process your request in accordance with applicable laws and our legal obligations. Where required, we will make reasonable efforts to delete or anonymize your personal information; however, we may retain certain information where necessary to comply with legal, regulatory, contractual, professional, or legitimate business requirements, or where otherwise permitted by applicable law.
5. Privacy Rights
Depending on your place of residence, you may have certain rights regarding your personal information under applicable data privacy laws. The rights described below apply to residents of the identified jurisdictions.
5.1 California: If you reside in California, you are afforded rights under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020, Cal. Civ. Code § 1798.100 to §1798.199.100. The following rights are available to you:
- (a) Right to know and access personal information we collect about you, including categories, sources, purposes, and third parties;
- (b) Right to request deletion of your personal information;
- (c) Right to correct inaccurate personal information;
- (d) Right to receive a portable copy of your personal information;
- (e) Right to opt out of the sale or sharing of your personal information, including for cross-context behavioral advertising;
- (f) Right to limit the use and disclosure of sensitive personal information;
- (g) Right to non-discrimination for exercising any of these rights; and
- (h) Right to request disclosure of personal information shared with third parties for direct marketing purposes, once per calendar year (Shine the Light).
5.2 Texas. If you reside in Texas, you are afforded rights under the Texas Data Privacy and Security Act (TDPSA), Tex. Bus. & Com. Code § 541.051 et seq. The following rights are available to you:
- (a) Right to know and access personal information we hold about you
- (b) Right to request deletion of your personal information
- (c) Right to correct inaccurate personal information
- (d) Right to receive a portable copy of your personal information
- (e) Right to opt out of sale, targeted advertising, and profiling for automated decisions
- (f) Right to limit use of sensitive personal information
- (g) Right to non-discrimination for exercising any of these rights.
5.3 Delaware. If you reside in Delaware, you are afforded rights under the Delaware Personal Data Privacy Act (DPDPA), Del. Code tit. 6, § 12D-101 et seq., effective January 1, 2025. The following rights are available to you:
- (a) Right to know and access personal information we hold about you
- (b) Right to request deletion of your personal information
- (c) Right to correct inaccurate personal information
- (d) Right to receive a portable copy of your personal information
- (e) Right to obtain a list of third parties to whom we have disclosed your personal information
- (f) Right to opt out of sale, targeted advertising, and profiling for automated decisions
- (g) Right to non-discrimination for exercising any of these rights
5.4 Virginia, Colorado, Connecticut, or Florida. If you reside in Virginia, Colorado, Connecticut, or Florida, you are afforded rights under the applicable state privacy law of your state of residence, as follows: Virginia Consumer Data Protection Act (CDPA), Va. Code § 59.1-577 et seq.; Colorado Privacy Act (CPA), C.R.S. § 6-1-1301 et seq.; Connecticut Data Privacy Act (CTDPA), Conn. Gen. Stat. § 42-515 et seq.; or Florida Digital Bill of Rights (FDBR), Fla. Stat. § 501.705 et seq. The following rights are available to you:
- (a) Right to know and access personal information we hold about you
- (b) Right to request deletion of your personal information
- (c) Right to correct inaccurate personal information
- (d) Right to receive a portable copy of your personal information
- (e) Right to opt out of sale, targeted advertising, and profiling for automated decisions
- (f) Right to non-discrimination for exercising any of these rights.
5.5 Rights in India. If you reside in India, you are granted rights under Chapter III of the Digital Personal Data Protection Act, 2023 (“DPDP Act”). The following rights are available to you:
- (a) Right to access information regarding the processing of your Personal Information, pursuant to Section 11 of the DPDP Act;
- (b) Right to correction, completion, updating, and erasure of your Personal Information, pursuant to Section 12 of the DPDP Act;
- (c) Right to grievance redressal, pursuant to Section 13 of the DPDP Act;
- (d) Right to nominate another individual to exercise your rights under the DPDP Act in the event of your death or incapacity, pursuant to Section 14 of the DPDP Act; and
- (e) Right to withdraw consent at any time where the processing of your Personal Information is based on your consent, pursuant to Section 6(4) of the DPDP Act.
5.6 Other Jurisdictions. Depending on your state or country of residence, you may have specific rights regarding your personal information under applicable data privacy laws, including but not limited to other U.S. state or international privacy regulations. This Website and related services are intended for users located in jurisdictions where their use is permitted by applicable law.
5.7 Exercising Your Rights. We are committed to honouring these rights in accordance with the laws applicable to you in your jurisdiction. We will respond to all verified requests within the timeframe required by applicable law. Please note that certain rights may be subject to limitations or exceptions under applicable law, and we may request additional information to verify your identity before processing your request. To exercise any privacy rights mentioned above and applicable to you in your jurisdiction, you may Email us a request at support@pramit.ai.
5.8 Children’s Privacy. The Website is not intended for individuals under sixteen (16), and we do not knowingly collect their personal information. If you believe a child has provided personal information, please contact us so that we may delete it as required by applicable law.
5.9 No sensitive personal information. We ask that you not provide us with any sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Website, or otherwise to us.
6. Limitation of Liability
6.1 While we implement reasonable technical, administrative, and organizational safeguards designed to protect personal information submitted through the Website, we cannot guarantee the absolute security of information transmitted or stored electronically.
6.2 To the maximum extent permitted by applicable law, we shall not be liable for any unauthorized access, disclosure, loss, alteration, misuse, or destruction of personal information resulting from circumstances beyond our reasonable control, including cyberattacks, security incidents, system failures, service disruptions, or other external events.
7. Governing Law and Dispute Resolution
7.1 Jurisdictional Limitations. The Website is intended for use only in jurisdictions where such use is permitted by applicable law.
7.2 Governing Law. This Privacy Policy shall be governed by the laws of the Republic of India, without regard to conflict of laws principles.
7.3 Dispute Resolution. Any dispute, controversy, or claim arising out of or relating to this Privacy Policy, including its interpretation, performance, breach, termination, or validity, shall be finally resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time. The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties, failing which the appointment shall be made in accordance with the Act. The seat and venue of arbitration shall be Hyderabad, Telangana, India, and the proceedings shall be conducted in English. The arbitral award shall be final and binding on the parties and may be enforced before any court of competent jurisdiction.
7.4 Equitable Relief. Pramit may seek injunctive or other equitable relief from any court of competent jurisdiction to prevent or remedy any actual or threatened infringement, misappropriation, or violation of its intellectual property, confidential information, or other proprietary rights.
7.5 Prevailing Party. The prevailing party in any arbitration or court proceeding arising out of or relating to this Privacy Policy shall be entitled to recover its reasonable attorneys’ fees, costs, and expenses, to the extent permitted by applicable law.
7.6 CLASS ACTION AND JURY TRIAL WAIVER. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EACH CLAIM MUST BE BROUGHT INDIVIDUALLY, AND EACH PARTY WAIVES PARTICIPATION IN ANY CLASS, COLLECTIVE, REPRESENTATIVE, OR CONSOLIDATED PROCEEDING AND ANY RIGHT TO A JURY TRIAL.
8. Changes to and Entire Privacy Policy
We may update this Privacy Policy by posting a revised version on the Website. Where required by law, we will provide notice or obtain consent. This Privacy Policy, together with any incorporated policies or agreements, constitutes the entire agreement regarding its subject matter.
9. Third-Party Links
This Website may contain links to third-party websites or services. Such third-party websites operate under their own terms and privacy policies, which should be reviewed independently. Pramit is not responsible for the content, privacy practices, or policies of third-party websites not directly controlled by us.
10. Website Availability
We do not guarantee uninterrupted or error-free operation of the Website and may suspend, modify, restrict, or discontinue access at any time without notice for maintenance, security, legal compliance, or operational purposes.
11. Severability
If any provision is held invalid or unenforceable, the remaining provisions shall remain in effect, and such provision shall be modified or severed to the extent necessary to make it enforceable.
12. Force Majeure
Pramit shall not be liable for any delay or failure to perform its obligations under this Policy to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, internet or telecommunications failures, governmental actions, or failures of third-party service providers.
13. Contact Information
If you have any questions about this Privacy Policy, please contact us at:
Email: support@pramit.ai
By accessing or using this Website, you acknowledge that you have read and understood this Privacy Policy.